Ratings & Reviews

Overall Rating

4(135 reviews)97.8% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by Chris I. - |Recommended: YesThings being worked on . So... — Things being worked on . So when there finished it should be cool . elevators and water etc will always work . Cool place. The office and package handling I hope gets better
response from property -Thank you for your feedback. We will use this review to help better meet your housing needs.
Review From Modern Messagesubmitted by Nicole J. - |Recommended: YesBeautiful views Very clean... — Beautiful views Very clean and well kept. I find my only issue is a slow pace on filling work orders when submitted. Other than that, everyone’s very friendly.
response from property -Thank you for your review. We hope that we continue to meet your expectations.
Review From Modern Messagesubmitted by William S. - |Recommended: YesMaintenance addresses issue... — Maintenance addresses issue within a reasonable timeframe. Packages constantly given to the wrong person and or just just disappear into the void. The leasing staff are friendly but follow through needs some work. The garbage hanging in the trees behind the townhouses isn’t pretty disgusting.
Review From Modern Messagesubmitted by Esayas B. - |Recommended: YesI have lived in this apartm... — I have lived in this apartment since July 2018 and I have been satisfied with my services from the time the new management of Arrive 2801 took over.
response from property -Thank you for your review. We hope that we continue to meet your expectations.
Review From Modern Messagesubmitted by Julia A. - |Recommended: YesIt’s been Pretty good other... — It’s been Pretty good other than all the maintenance with the water, elevators being unpredictable and the fire alarms always going off for testing.
response from property -Thank you for your feedback. We will use this review to help better meet your housing needs.
Review From Modern Messagesubmitted by Carlo Z. - |Recommended: YesArrive 2801 has serious iss... — Arrive 2801 has serious issues with its repair crew, it’s maintenance crew and its premise security. I have filed three maintenance repair claims and all have generated issues. The first one was filed in May and was not addressed until I threatened to take legal actions. I had the front door to my apartment with a faulty lock for weeks with the potential of anyone entering the apartment and taking my property. My other two repair petitions have remained unattended since beginning of July. I have not even received a response from the management office informing me what the status of the repairs is. The repair and maintenance team needs to address repair petitions promptly. The lease contract speaks of a “reasonable time”. One month without addressing my repair claims is unreasonable. As to maintenance, I have pictures of the parking and garage trash cans filled to the brim and a corner in the parking lot next to the dog park and another inside the garage lot with piles of trash that offer foul smells without being disposed of for weeks. Furthermore, on two Saturdays I have had to use the freight elevator near the convenience store for delivery crews to bring furniture to my apartment. For almost a week or more, the passage way to the freight elevator has been blocked with trash and maintenance carts. The delivery crew and I had to move boxes, trash and carts to the side to be able to have access to the elevator and uncomfortably use the elevator to bring the furniture to my apartment. I have pictures. As to security, in May of this year I notified the management that after a power outage I noticed that the building has no emergency lights in the hall ways or in the stairways, in violation of city ordinances. No action has been taken. Furthermore, my contract requires the payment of a parking fee to use the garage, yet because the access to the garage lot is always open , anyone can enter and use the parking lot without having to pay what I pay. Also, fixing the garage access doors should not be burdensome. Please fix the garage doors and require that only residents have access to the garage parking lot and that our property is secure. As to security, also note that anyone can have access to the apartments because the doors that give entry to the building do not require the use of a key knob or a key by a residen. On weekends and weeknights, food delivery men, advertisement boys delivering flyers, and non-residents stroll through our apartment floors. Instead of investing in furniture for the lobby, why not invest in securing the entrance doors to the buildings and the garage doors Or buying emergency lights for hallways and stairwells in case of future power outages As to the leasing office personnel, the young crew of new employees needs to be trained in being more customer-service oriented. In my interactions with the new crew they always have a defensive tone and always offer excuses instead of finding solutions the leasing office is closed sometimes during announced business hours and I have had issues separating the freight elevator to move in furniture. Finally, when I decided to rent an apartment in Arrive 2801 in April of this year, I was caught between two additional choices that were equally competitive. I chose Arrive because the manager who showed me the model apartment promised an activity room next to the lobby, a roof deck, and a business center. He stated it would come before I moved in in May. It’s August tomorrow and they are still not ready. On the other hand, I do acknowledge that progress has been slowly achieved in some areas painting of building purchase of decorations for lobby better communication from the leasing office and the concierge with the residents plumbing repairs and remodeling of apartments. But this progress does not address other urgent areas such as security and reparations. I finish my lease in one year. If things continue to be the same, It will be “once and done” for me in Arrive. Other locations here in Alexandria are more competitive. Arrive can be better, it just needs a proactive management team that listens to the residents and that does not stop being customer-service orientes after the lease is signed.
Review From Modern Messagesubmitted by Stacey C. - |Recommended: YesThe location is great and I... — The location is great and I love the rooftop and pool. However, the rooftop grills are usually broken and the elevators aren't functioning properly. I enjoy the quietness of the apt and the cost is reasonable for the space we have. Overall, I am pleased with the experience here.
response from property -Thank you for the feedback. We will use this review to help fine tune our amenities and services.
Review From Modern Messagesubmitted by Sylv*@*.Fr - |Recommended: YesThe residence is great and ... — The residence is great and beautiful , one of the few issue is when the water gets shut off throughout the day. If I am working from home it’s not pleasant to not have any water. It happens too often. I love the place.
response from property -Thank you for your review. We are happy to be of service.
Review From Modern Messagesubmitted by Courtney G. - |Recommended: YesPriorities of upgrades seem... — Priorities of upgrades seems off. Things that need major improvement are lacking but focus seems to be on cosmetic. Painting outside of the building but the carpet in the hallways are disgusting. Elevator floors were redone but the call buttons on the floors aren’t always working. Carpet in the unit is of poor quality, seems like cheap work. There is a real effort being made but some key things need that need attention. including building security. When discussing with staff in the moment they seem nice but aren’t responsive to calls or emails which can make residents feel like they don’t matter.
Review From Modern Messagesubmitted by Juan M. - |Recommended: YesExperience is good. But I w... — Experience is good. But I would love to have new appliances in apartments. Maintenance people don't solve problems on time. I've been waiting for two months to come to haggle things in my kitchen
Review From Modern Messagesubmitted by Kelley B. - |Recommended: YesLiving here is frustrating.... — Living here is frustrating. It is hardly clean in the garage and walkways to the elevators. And when I put in a work order, I get no response until 3 weeks later. Even when it’s been an emergency I call for requests or help with things and I get different answers and hardly seem to get anything resolved. I wish I never came here to live.
response from property -Thank you for taking the time to share this feedback with us. Please call our Community Manager directly at (703) 574-2300 to discuss ways in which we may work towards resolving these issues. We look forward to hearing from you soon.
Review From Modern Messagesubmitted by Ekon S. - |Recommended: YesAt first, I wasn’t impresse... — At first, I wasn’t impressed by people in the management. I have received the contract and signed it the day I moved in even though I followed up with them 2 weeks before the moving date. But I like the room so I give them 3.5 stars.
Review From Modern Messagesubmitted by Nancy S. - |Recommended: YesNeed generators working tha... — Need generators working that support elevators during power outage . More help needed at concierge desk. Email consistently when delivered to mailroom.
response from property -Thank you for your review. We will use this feedback to help better meet your expectations.
Review From Modern Messagesubmitted by Isaih H. - |Recommended: YesThis apartment has made maj... — This apartment has made major stride on improving the overall facility. Although some of the changes have been untimely it is understandable for the long term vision of the new management.
response from property -Thank you for your review. We appreciate your patience as we continue to improve upon our community.
Review From Modern Messagesubmitted by Paula N. - |Recommended: YesGetting better with all the... — Getting better with all the improvements that are taking place. The building has been neglected over the past few years. Keep up the good work.
response from property -Thank you for taking the time to share this feedback with us. We are happy to make improvements throughout our community.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "Arrive 2801", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "Arrive 2801", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose